# Cloud-IAM > Cloud-IAM is a managed Keycloak service. It deploys, operates, upgrades and supports dedicated Keycloak environments for companies that want open-source identity and access management without running Keycloak themselves. Cloud-IAM is a French company, founded in 2018, with an in-house European team on call 24/7 on the higher plans. Customers keep the native Keycloak admin console and REST APIs, can upload custom extensions and themes, and can export all their data at any time. Cloud-IAM is not affiliated with Red Hat; Keycloak is a trademark of Red Hat. ## Plans Pricing depends on the number of user accounts, the support level and the cloud provider. Live prices and a calculator are on the pricing page. - **Freemium, Free, Up to 100 users**: No Uptime SLA guarantee; Community support. - **Starter**: 99% Uptime SLA; Community support. - **Essential**: 99.9% Uptime SLA; Email & ticket center; 48h support response time; 12h incident response time; 6h resolution time objective. - **Premium**: 99.95% Uptime SLA; 24/7 access to on-call team; 24h support response time; 1h incident response time; 2h resolution time objective. - **Max, Custom**: 99.98% Uptime SLA; 24/7 access to on-call team; 24h support response time; 30mn incident response time; 1h resolution time objective. ## Hosting and compliance - 70+ regions across 5 cloud providers. Europe: 3DS Outscale, Scaleway. Worldwide: Amazon Web Services, Google Cloud, Microsoft Azure. - ISO 27001:2022 (certified), SOC 2 type 2 (compliant, certified soon), NIS 2 (compliant), GDPR (compliant), HDS (compliant), SecNumCloud 3.2 (compliant). ## Product - [Managed Keycloak](https://www.cloud-iam.com/keycloak): Keycloak, the open-source IAM, managed by Cloud-IAM with extra features that make it easier to run: SSO, MFA, OIDC, SAML, OAuth. Hosted in Europe. - [Managed Keycloak Features for Production](https://www.cloud-iam.com/managed-keycloak-features-for-production): Run Keycloak in production without operating it: managed backups, upgrades, monitoring, hardening and audits. Keep control of your data and config. - [Keycloak Pricing: Plans from Free to Enterprise](https://www.cloud-iam.com/pricing): Launch managed Keycloak in minutes. Predictable pricing that grows with you, a free tier up to 100 users, and plans from startups to Fortune 100. - [Keycloak Support: 24/7 Experts & SLA](https://www.cloud-iam.com/support): Keycloak support from a 100% in-house European team: 24/7 on-call, up to 99.98% uptime SLA and fast incident response, from deployment to daily operations. - [Keycloak SLA & Uptime Guarantee](https://www.cloud-iam.com/sla): Battle-tested managed Keycloak with up to 99.98% uptime SLA. Guaranteed incident response and resolution times, RPO commitments and 24/7 on-call support. - [Security & Compliance for Managed Keycloak](https://www.cloud-iam.com/security): How Cloud-IAM keeps your Keycloak secure: ISO 27001 and GDPR compliance, encrypted multi-region backups, disaster recovery and strict access controls. - [Keycloak machine to machine](https://www.cloud-iam.com/keycloak-m-2-m): Keycloak for M2M: OAuth client credentials, short-lived tokens and strict scopes for your APIs, microservices and IoT fleets. CRA-ready, hosted in Europe. - [Extended Security Lifecycle for Keycloak](https://www.cloud-iam.com/extended-security-lifecycle): Keep your Keycloak version secure for up to 3 years with tested CVE backports without upgrade or downtime. - [Keycloak Consulting: Audit, Setup & Training](https://www.cloud-iam.com/consulting): Keycloak consulting by Cloud-IAM: optimize your setup, harden security and scale with confidence, from audits to full installation and team training. ## Company - [Cloud Identity & Access Management](https://www.cloud-iam.com/): Fully managed Keycloak with up to 99.98% SLA, ISO 27001 certification and 24/7 expert support, hosted in Europe for compliance and data sovereignty. - [About Us: Keycloak Experts Since 2018](https://www.cloud-iam.com/about-us): Founded in 2018, Cloud-IAM is the European team behind managed Keycloak. We deploy, monitor and scale your IAM so developers can focus on their apps. - [Contact Us: Keycloak Experts & Support](https://www.cloud-iam.com/contact): Contact Cloud-IAM to deploy, migrate or scale your managed Keycloak. Talk to our European experts about support, consulting and your IAM project. ## Guides and articles - [Sole product designer shipping production code with AI](https://www.cloud-iam.com/post/product-designer-ai-existing-codebase): As the only product designer at Cloud-IAM, I ship code to production with AI in an existing B2B SaaS codebase, engineer-reviewed. Up to 60% faster. - [Chasing a 40% CPU ghost in Keycloak 26.6](https://www.cloud-iam.com/post/chasing-cpu-ghost-keycloak-26-6): How Cloud-IAM tracked a flat, traffic-independent 40% CPU burn on a Keycloak 26.6 cluster down to a one-line race condition in Quarkus RESTEasy Reactive, using JFR profiling and heap analysis. - [Our approach to Keycloak security in 2026](https://www.cloud-iam.com/post/our-approach-keycloak-security-2026): Why securing Keycloak is now a continuous practice, what Cloud-IAM absorbs on your behalf before every CVE operation, and the new EMS and Upgrade On-Demand capabilities rolling out in 2026. - [The Paradox of Open Source: Open Code, Closed Doors](https://www.cloud-iam.com/post/paradox-of-open-source): how we went from “no open source” to “open source runs everything”... and still ended up with a system that isn't truly for everyone. - [Keycloak in Production: On-Prem, IaaS, Marketplace, PaaS, or SaaS](https://www.cloud-iam.com/post/keycloak-in-production): Deploying Keycloak is easy. Running it in production is not. Compare on-prem, IaaS, Marketplace, PaaS, and SaaS to find the deployment model that fits your team, and your actual operational capacity. - [Zero-Downtime Upgrades in Cloud-IAM: How We Keep Keycloak Clusters Always On](https://www.cloud-iam.com/post/self-update): Discover how Cloud-IAM delivers zero-downtime Keycloak updates through innovative architecture, advanced automation, and flexible cluster management. Enjoy seamless upgrades, fast rollbacks, and guaranteed high availability for your IAM services. - [Modernizing LDAP with Keycloak: Build a Scalable, Secure IAM Architecture](https://www.cloud-iam.com/post/ldap-idp-broker): Learn how to extend your existing LDAP infrastructure using Keycloak, without replatforming. This guide covers integration strategies, SSO, MFA, and identity federation best practices. - [Passkey: how does it work ?](https://www.cloud-iam.com/post/passkey): What is a Passkey and how do passkeys work? Passkeys simplify authentication by combining something you have (your trusted device) and something you are (biometrics). Instead of remembering a password, users authenticate with their fingerprint, face scan, or device PIN. Behind the scenes, passkeys use public-key cryptography, ensuring that credentials cannot be stolen, intercepted, or phished. - [When Your Login Page Becomes the Frontline: Lessons from a Real-World DDoS Attack](https://www.cloud-iam.com/post/our-resilience-against-cyber-attacks): As an IAM SaaS company, our work often remains in the shadows, until something goes wrong. Today, I want to shed light on how we handle security at the very first layer all IAM systems have: the login page. Specifically, I'll walk you through an incident we managed at Cloud-IAM, where we provide a managed Keycloak solution, and share some insights on securing authentication systems against evolving DDoS threats. - [Keycloak multi-tenancy architecture](https://www.cloud-iam.com/post/keycloak-multi-tenancy): In a cloud infrastructure, a multi-tenant architecture means that clients* within the same deployment are virtually separated. - [Keycloak V26 now available for all our customers](https://www.cloud-iam.com/post/keycloak-v26-release): As launched in the v25 version as a feature preview, the sessions are stored in the database. This means that during a migration, from the 25 to 26 migration, you will not lose your sessions anymore. - [Keycloak v25 - improved performance](https://www.cloud-iam.com/post/keycloak-v25): We did some performance tests to ensure that what we brought (performance issues) for the v24 are now corrected with this new algorithm as described in the Keycloak release note. - [Keycloak Encrypted Full Exports](https://www.cloud-iam.com/post/keycloak-encrypted-full-exports): Keycloak Encrypted Full Exports, now available. This feature empowers you with unprecedented control over your Keycloak data, ensuring it remains exclusively yours, free from any vendor lock-in. - [Keycloak v24 performance issues](https://www.cloud-iam.com/post/keycloak-v24-release-performance-issues): Keycloak v24 release, brings an advanced algorithm and heightened iteration for password hashing. Although this new feature brings more security, it will, for sure, need more resources and time to execute some requests. ## Resources - [Cloud-IAM Console](https://console.cloud-iam.com/): Sign up and manage Keycloak deployments. - [Documentation](https://documentation.cloud-iam.com/): Product documentation: deployments, configuration, extensions, API. - [Github](https://github.com/cloud-iam): Cloud-IAM's open-source repositories. - [Status page](https://status.cloud-iam.com/): Live platform status and incidents. ## Other languages - [fr](https://www.cloud-iam.com/fr/llms.txt) ## Optional - [Keycloak & IAM Blog](https://www.cloud-iam.com/blog-posts): Keycloak and IAM insights from the Cloud-IAM team: tutorials, best practices, version releases and real production feedback. - [Changelog: new features and fixes in Cloud-IAM](https://www.cloud-iam.com/changelog): Every release of Cloud-IAM: new features, improvements, fixes and the Keycloak versions available on your deployments. - [Events We Sponsor: Keycloak & Tech Conferences](https://www.cloud-iam.com/sponsoring): Cloud-IAM sponsors tech and open-source events to give back to the community: places to learn, share and have fun. See where to meet our team.