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Frequently Asked Questions
Can’t find your answer? Need any help?
How long does it take to have access to my Managed Keycloak?
Each Keycloak deployment is fully dedicated and provisioned in the cloud region of your choice. The setup process typically takes around 20 minutes.
Once deployed, you'll receive immediate access to your Managed Keycloak environment, ready for configuration and integration with your applications.
Can I start with a small plan/support and upgrade in the future?
As your needs evolve, you can upgrade your plan or enhance your support level at any time. This flexibility allows you to align costs with your project's stage while ensuring a seamless transition to production.
Not sure where to start? Our team is here to help you choose the right plan for your current needs and future goals.
What happens if we hit our user limit? Is it hard stop?
Cloud-IAM will never block access or disrupt your Keycloak service if you exceed your current user quota.
Instead, your account manager will contact you to determine whether the overage is temporary or reflects ongoing growth. Because our quotas are soft limits, we prioritize service continuity. Your instance will remain fully operational while we evaluate and, if needed, adjust your plan.
We recommend monitoring your user count regularly and reaching out proactively if you anticipate scaling.
Are there any limitations on the number of clients?
No, Cloud-IAM does not enforce a hard limit on the number of users you can manage.
Each plan includes a soft quota based on your projected usage. These limits are flexible and can be increased at any time as your needs evolve.
If you anticipate going beyond your current quota, just contact our support team — we'll help you scale smoothly, with no service interruption.
How can I estimate my number of users?
At Cloud-IAM, we believe in transparent pricing and long-term predictability—so you always know what to expect as your organization grows.
To estimate your user count, simply total all unique user accounts connected to your Keycloak instance. This includes any user authenticated through identity providers like social login, SSO, Azure AD, or LDAP—if they access your apps via Keycloak, they count.
Note: Our pricing is based on total user accounts, not Monthly Active Users (MAU).
Not sure how to calculate your total? Contact our support team—we'll help you analyze your setup and give you an accurate estimate.
A correct user count ensures transparent, predictable pricing that grows with you.
How does Cloud-IAM's pricing work?
Simple, Transparent Pricing That Grows With You
Cloud-IAM uses a straightforward pricing model based on three key factors:
User Count – Pricing scales with the total number of unique users connected to your Keycloak instance.
Support Level – Select the support tier that matches your business needs, from standard to premium.
Cloud Provider – Costs may vary depending on your chosen cloud platform (Scaleway, Outscale, AWS, Google Cloud and Azure).
Our pricing is flexible and usage-based, with no hidden fees.
Use our calculator to estimate your costs in minutes.
